Frequently asked questions
Subtrim keeps your subscriptions on one list, reminds you before you’re charged and shows you how to cancel. These are the questions we get most often.
What does Subtrim do?
Subtrim keeps every subscription on one list with monthly and yearly totals per currency, reminds you before each renewal, tracks free trials and shows step-by-step cancel guides for 720+ services.
Do I need an account or my bank login?
No. There is no sign-in and Subtrim never asks for your bank login. Your subscriptions are stored on your iPhone, and deleting the app deletes them.
How do I cancel a subscription with Subtrim?
Open the subscription and tap “How to cancel?”. Choose where you signed up and follow the steps: “Open cancellation page” takes you to the right page, and for services you joined directly the guide drafts a cancellation email. When it’s done, tap “Mark as canceled” and Subtrim shows what you keep each year.
How do reminders work?
Choose 1, 3 or 7 days before a renewal for each subscription. Reminders arrive at 10:00 AM your local time. Allow notifications for Subtrim in iOS Settings to receive them.
Can Subtrim remind me before a free trial ends?
Yes. Add the subscription as a free trial and Subtrim shows the days left and reminds you before it ends. A trial stays out of your totals until its first payment day.
Is my bank statement uploaded?
No. When you import a PDF, CSV or screenshot, the file is read on your iPhone only and is not uploaded or stored. Statement import is part of Subtrim Pro.
Which currencies are supported?
Each subscription keeps its own currency and totals are shown per currency, without conversion.
What is Subtrim Pro?
Without Subtrim Pro you can add and manage a limited number of subscriptions; this limit may change. Subtrim Pro removes the limit and unlocks statement import and the full insights. It is an auto-renewable subscription with a weekly or a yearly plan; the yearly plan includes a free trial for new subscribers. Prices are shown in the app before you buy.
How do I restore Subtrim Pro on a new iPhone?
Open the paywall or Settings → Restore purchases while signed in with the Apple Account that made the purchase.
How do I cancel Subtrim Pro?
Subscriptions are managed by Apple. On your iPhone open Settings → [your name] → Subscriptions, choose Subtrim and tap Cancel Subscription, or use Settings → My plan in the app. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
Can I get a refund for Subtrim Pro?
Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com within Apple’s time limits.
A service is missing from the catalog. What should I do?
Use “Not in the list? Add your own” on the add screen, and email us the service name so we can add it with its cancel guide.
What data does Subtrim collect?
Your subscription list never leaves your iPhone. The app sends anonymous usage and crash data to help us improve it; you can turn this off in Settings → Share usage data. Purchases are processed by Apple. Details are in the Privacy Policy.
How do I delete my data?
Deleting the app deletes all subscriptions and settings, because they are stored only on your iPhone. To ask for the deletion of usage data already collected, email contact@getsubtrim.com with the identifiers shown in Settings → Version.
How can I contact support?
Write to us from Settings → Help and contact in the app, which adds your app and iOS version, or email contact@getsubtrim.com.
Still have a question?
If you can’t find the answer here, write to us from Settings → Help and contact in the app, or by email.